FAQ

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FAQ

Nutrifeast Online Frequently Asked Questions

We understand the online shopping experience, though exciting, may leave you with some questions. We have tried to answer the most popular questions below, but, should you have any queries whatsoever, you can -
email us at support@nutrifeast.com

call / text message or whatsapp us on +919345765816

General

What do I do if I have forgotten my password ?

Please click “Forgot your password? “ link in the customer login page , input the email id registered with us and we will send you a mail to reset your password

How do I change my username or email address?

You will not be able to change your username or email address given

How can I change my email subscription settings to Nutrifeast Dot Com?

Please get in touch with support@nutrifeast.com or use the "update your preferences" option found at the bottom right of every emailer you get from us

I would like to get news about Nutrifeast. How can I do that ?

Please subscribe to all our news by signing up on our website. You can do so via the pop up that appears when you visit our site, or create a customer account here

Are there physical stores for Nutrifeast, if yes where are they located?

Yes! We have beautiful stores that are perfect settings Nutrifeast. Find them here

How do I reach the customer care?

Email us at support@nutrifeast.com, call us on +919345765816, or chat with us online on our website via the little chat bubble you'll see on every page. We'd love to touch base with you!

I would like to sell my products on your site, how do I go about it?

Please drop an email to support@nutrifeast.com. Please include brand/company profile, an image gallery and a brief write up on your craft/speciality.

How do I know your products are genuine, are there any certificates available?

Shipping,Tracking, Exchange & Refunds

What are your shipping charges for domestic and international shipping ?

Please find the latest info on this here

Where do you ship ?

We offer worldwide shipping .

Who are your courier partners? How do I track my shipment ?

We are tied up with reputed couriers such as FedEx , DHL , Bluedart etc . You will receive a mail with a link to track your orders upon dispatch of the same from our end .

What are Nutrifeast Dot Com’s returns, refunds and exchange policies?

We request you to refer to this link

When can I expect my order?

We ship out the products within 10 working days from the date of placing the order. This timeline does not apply to pre-orders and for certain items.

How can I check the status of my order?

Please login and click on your orders, or call us on our helpline, or chat with us online via our chat bubble that appears on the website. We are here to help!

Browsing & Shopping

How do I find for the products I want?

You may search for any product using the magnifying glass icon above the menu list on the left . You may also search by Keywords such as a color, motif etc .. and you will get a list of matching results .

What is the process once I have selected the products that I wish to buy?

Please follow the instructions as they appear on your screen. However, should you need assistance during this process, click the chat bubble that you see, or call us on +91 9345765816. We will be happy to walk you through!

What are the modes of payment available to me?

You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!

How do I send a Nutrifeast product as a gift?

Get in touch with us and we will be happy to giftwrap your product, add a personalised card and route it to the gift recipient's address!

Do the prices on the website include taxes?

Yes , all prices shown in site are including taxes . What is not included is the customs duty or a tax/charges that may be levied as per the local laws based on the country / city that you live in

A product I like is marked as ‘Sold Out’. What are my options ?

In the event of a product you liked being sold out , please get in touch with our Shopping assistants ,who can check for a second unit of the same (if available ) or assist you with similar options as per your preference, and in some cases, re-order the product if that is an option

I would like some assistance in choosing my products. What are my options?

You are very welcome to get in touch with our customer assistance team via mobile, whatsapp or the chat icon available throughout our site. Theyd be more than happy to help you find your perfect Nutrifeast buy!

What are Nutrifeast ‘Collectives’ ?

Sometimes, we commission special lines that centre around a theme - we may feature a high quality products you can find our ongoing collectives in our nuts & seeds, dryfruits, and spices sections! We hope you like them